Clinical Safety Officer​/Clinical Systems Manager

About the role

Birmingham Office, B5 4BD

Full Time

70,000.00 GBP Annual

24 March 2026

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet have an exciting opportunity for an experienced Clinical Systems Manager to join our Digital Services team.

The Clinical Systems Manager / Clinical Safety Officer is responsible for overseeing the safe design, implementation, optimisation, and governance of all clinical digital systems within the Cygnet Group. This role ensures that digital solutions are effectively integrated into the organisation's clinical practice, supporting both safety and operational efficiency.

The post holder will serve as the designated Clinical Safety Officer (CSO), fulfilling responsibilities in line with DCB
0129 and DCB
0160 standards to maintain high levels of clinical safety throughout system life cycles.

Cygnet is currently undertaking a Digital Transformation initiative, which involves the implementation of new clinical systems. The Clinical Systems Manager / CSO must understand the organisation's existing digital posture and play a key role in delivering the Clinical System Transformation programme.

• Clinical
  
  Risk Management:
  
  Leads the identification, assessment, and mitigation of clinical risks associated with digital, data, and technology services throughout their lifecycle.
• Safety Documentation: Develops, reviews, and maintains key documents including the Clinical Safety Case Report, Clinical Risk Management Plans, and Hazard logs.
• Hazard Workshops: Facilitates hazard analysis workshops to identify potential patient risks arising from software or hardware implementation.
• Compliance and Standards: Ensures health IT products conform to national standards, such as DCB
  0160.
• Incident Investigation: Analyses and investigates safety incidents related to digital solutions, typically using root cause analysis.
• Sign-off Authority: Formally approves clinical safety documentation, authorising the release or update of systems.
• Stakeholder
  
  Collaboration:
  
  Advises senior management and collaborates with both clinical and technical teams to foster a robust, safe, and collaborative safety culture.

• System Development and Maintenance: Oversees the implementation, configuration, and upgrading of clinical information systems, ensuring that these systems remain functional, reliable, and secure.

• System Administration & Technical Knowledge: Demonstrates comprehensive expertise in EPR and ECR systems, Electronic Prescribing and Medicines Administration (ePMA), and electronic document management systems.
• Workflow Optimisation & Analysis: Analyses complex clinical workflows, documents requirements, and translates these into system configurations that enhance efficiency.
• Project Management & Implementation: Has experience in deploying systems, managing upgrades, conducting user acceptance testing (UAT), and overseeing decommissioning. Manages project risks, issues, and timelines, and acts as a stakeholder in the wider PMO function.
• Stakeholder Engagement & Communication: Possesses strong interpersonal skills to bridge communication between technical IT teams and frontline clinicians, ensuring system usability.
• Data Analysis & Reporting: Understands and analyses data from clinical systems for service evaluation and improvement.
• Clinical Safety Standards (DCB
  0129/DCB
  0160): Has thorough knowledge and experience in complying with NHS Digital standards for the manufacture (DCB
  0129) and deployment (DCB
  0160) of health IT systems.
• Clinical
  
  Risk Management:
  
  Experienced in conducting clinical risk assessments, maintaining hazard logs, and developing safety cases.
• Clinical Experience & Credibility: Is a registered practitioner (NMC/GMC/HCPC) with experience in secondary care, providing insight into how IT affects clinical practice.
• Incident Investigation: Leads investigations into safety incidents involving digital tools, identifies root causes, and implements preventive actions.
• Leadership & Clinical Governance: Influences stakeholders, challenges decisions that compromise safety, and promotes a safety-first culture.
• Exceptional Communication: Able to explain complex technical issues to non-technical staff and vice versa in both roles.
• Understanding of Healthcare IT: Has knowledge of patient confidentiality, GDPR requirements, and information governance.
• Problem-Solving: Identifies defects, analyses root causes, and develops effective solutions.
• Continuous Improvement: Commits to auditing systems and updating processes to enhance safety and quality within the organisation.

• Competitive Salary:
  Up to £70,000pa DOE
• Opportunities for career development and growth within a digitally forward-thinking organisation.
• A collaborative, inclusive work environment with exposure to cutting-edge technology…