IT Technician II

At arrivia
, we use the power of travel to connect people to the world. To do that, our global team needs seamless, reliable technology. We are looking for a skilled IT Technician II to join our Uxbridge team.

This isn't just a "reset my password" role. You will be a key player in our global Information Systems department, supporting our enterprise-scale environment during a critical shift. You’ll handle complex escalations, manage modern cloud workplace tools, and ensure our staff has the technical heartbeat they need to create extraordinary travel memories for our customers.

• Solve Complex Issues: Provide second-level technical support for incidents and service requests via email, phone, and walk-ups.
• Master the Modern Workplace: Administer Office 365, Exchange Online, and Azure Active Directory
  , managing user life cycles and modern communication groups.
• Optimize Endpoints: Use Microsoft Intune, Autopilot, and JAMF to manage a diverse fleet of Windows and Mac OS devices in a largely remote-ready environment.
• Manage Infrastructure: Handle OU creation, GPO management, and security group administration within Active Directory.
• Hardware & Assets: Support the full lifecycle of corporate assets—from imaging and assignment to troubleshooting printers, conferencing hardware, and network connectivity.
• Lead by Example: Document resolutions to grow our internal IT knowledge base and provide technical briefings to staff members.

We need a proactive troubleshooter who can work autonomously and stay calm under pressure.

• Experience: 2+ years of progressive experience in a desktop support or IT environment.
• Technical Depth: Mid-to-advanced knowledge of Windows 10/11 and Windows Server Operating Systems.
• Cloud & Directory Savvy: Proven experience with Active Directory (GPOs, OUs) and Office 365 administration.
• Problem-Solving: The ability to perform complex analysis of PC hardware and office automation software.
• Communication: Superior customer service skills with the ability to build relationships through active listening and professional communication.
• Physical Readiness: Ability to lift and move hardware (up to 50 lbs / 22 kg) such as monitors, servers, and equipment pallets when required.

We’re a global travel powerhouse with 55 years of combined experience. We value diversity and a passion for travel across our global staff.

• Stay Curious: We encourage you to explore new challenges and grow your technical skills in an enterprise Azure environment.
• Work-Life Balance: This late-shift role (4:00 PM – 12:30 AM) is perfect for those who prefer an alternative schedule while supporting a global operation.
• Impact: Your work directly impacts how our teams operate across the UK and the US.
• The Perks: Travel is what we do! We want our team members to experience the world they help others see.

If you have the technical grit and the customer-first mindset to keep our Uxbridge office running at peak performance, apply today!