Application Support Lead

Application Support Lead – Financial Services | Hybrid (West Midlands) | £50,000 + Excellent Benefits Are you an experienced Senior Application Engineer/Application Support Lead looking to step into a role with real impact, ownership, and growth?

Our client, an award‑winning UK financial services organisation, is expanding and looking for a talented Savings Solutions Support Lead to join their friendly, collaborative team.

This is a fantastic opportunity to play a key role in shaping application stability, performance, and service excellence within a growing digital function.

As the App Support Lead, you will:

• Oversee the day‑to‑day stability, performance, and security of key Savings applications.
• Act as the primary escalation point for incidents and problems, restoring service quickly and leading thorough root‑cause analysis.
• Work closely with Delivery, Product, Technical Leads, and third‑party partners in a true “one‑team” model.
• Mature support processes, documentation, monitoring and alerting to improve operational resilience.
• Use data, service metrics, and trends to identify improvements and prevent repeat issues.
• Balance customer impact, risk, and value when prioritising work and making decisions.

You will bring:

• Strong technical and leadership experience supporting and managing IT applications — ideally within financial services or mobile environments
  .
• Experience improving support processes, monitoring, communications, and service reliability.
• Excellent communication and collaboration skills, working effectively across IT, business, and supplier teams.
• A proactive mindset and structured problem‑solving approach, using data to drive sustainable improvements.
• A people‑focused attitude that supports team development and fosters a culture of learning and continuous improvement.
• Experience with low‑code platforms is desirable but not essential.

• Hybrid working – ideally West Midlands based
  , w(flexible based on team needs).
• Remote candidates may also be considered.

This organisation offers a highly competitive package, including:

• 25–30 days holiday + birthday, Christmas Eve & New Year’s Eve off
• Share save scheme
• Up to 10% pension contribution
• Enhanced family‑friendly policies & fertility treatment leave
• Employee discounts across travel, retail, entertainment & more
• Life assurance & personal accident cover
• A supportive, inclusive culture focused on wellbeing and growth

Our client is a Disability Confident Employer
. If you need adjustments at any stage of the recruitment process, we are here to support you.

If you’re passionate about application support, enjoy improving processes, and want to join a growing, people‑focused organisation — we’d love to hear from you.

Apply today or reach out for a confidential conversation.