Service Desk Lead

Your new company, My client, is looking for a Service Desk Lead.

This is a hybrid role, working 2 days a week on-site, based in Birmingham.

They are looking for a strong service desk lead, who has experience working with stakeholders and customers, hands‑on experience working as a service desk analyst, someone who is a safe pair of hands, proactive and can take initiative.

You will be responsible for managing escalations, making rotas, creating reports.

• Service Desk Lead Experience
• Stakeholder Management Experience
• Hands on Service Desk Experience
• Power BI Experience
• Experience with ITIL (will be a plus)

• Being the first point of contact for escalations from the service desk
• Managing the service desk analysts
• Providing hands‑on support if needed
• Creating rotas
• Creating reports
• Keeping stakeholders and customers updated

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.