Dynamics 365 CE Support Analyst

Dynamics 365 CE Support Analyst

We're working closely with our client to secure a strong technical professional for this role.

We're partnering with our client to recruit a Dynamics 365 Customer Engagement (CE) Support Analyst who can take command of their CRM environment and keep it running at peak performance. This is a hands‑on, technically driven position where you'll be the go‑to expert for maintaining system stability, strengthening security, and ensuring smooth deployments across all CE environments. You'll work at the centre of their CRM operations, supporting developers, Dev Ops, Info Sec, and business teams to keep the platform robust, secure, and reliable.

• Deliver confident, day‑to‑day technical and functional support for Dynamics 365 CE
• Oversee CE environments (Dev, Test, UAT, Production) and ensure configurations and deployments are executed cleanly
• Support and strengthen CI/CD pipelines for CE customisations, integrations, and releases
• Enforce strong security standards, including role‑based access, data protection, and patching
• Monitor system performance, tackle incidents head‑on, and resolve issues with precision
• Work closely with Dev Ops and Info Sec teams to maintain secure, automated deployment processes
• Produce clear, structured documentation for environments, deployments, and security configurations
• Support release management, version control, and testing cycles with discipline and attention to detail

• Solid experience supporting and maintaining Dynamics 365 CE
• Strong grasp of application security, identity management, and environment governance
• Confident working with CI/CD tools such as Azure Dev Ops, Git Hub Actions, or Jenkins
• Comfortable troubleshooting complex CE issues, integrations, and performance challenges
• Familiar with cloud environments and configuration management principles
• Knowledge of data governance and compliance frameworks (GDPR, ISO
  27001, etc.)
• Clear communicator with strong analytical thinking and a structured approach to problem‑solving

• Step into a key position where your technical expertise genuinely matters
• Work with a forward‑thinking organisation modernising its CRM landscape
• Competitive salary and benefits
• Exposure to modern cloud‑based CE environments and Dev Ops practices
• A fixed‑term role with real potential to become permanen