Technical Delivery Manager

• Manage the nationwide team responsible for the deployment and support of all classroom, onsite and cloud based training events
• To evaluate a plan and to drive the evolution of technologies used to support learning and lab environments across all delivery locations including the cloud
• To drive the evolution of systems infrastructure used to support the delivery of content/course images to classrooms, onsite locations and the cloud
• To manage the technical implementation of delivery centre projects including the opening of new training centres, existing centre moves and change projects
• To work with the IT infrastructure and operational teams to ensure that the IT, delivery and operational elements are aligned to provide a seamless service
• To work with the instructor community and other business stakeholders to support business need for technology in the classroom environment
• To pilot new technologies and evaluate success of the solutions
• To manage the implementation and ongoing support of new technology solutions

• Responsible for leadership and management of the course deployment and support team
• Responsible for all elements of the classroom, onsite (customer site) and virtual learning technology stack
• Technical implementation of delivery centre projects including the opening of new centres, existing centre moves and change projects
• Ensure that the classroom, onsite and virtual functionality is aligned to efficiently and effectively support the business and customer needs
• Evaluation and development of technology to support opportunities to enhance learning capability
• Ensure that the customer experience of delivery technology change is one of continuous improvement

• Experience working within the training and education sector
• Experience managing a technical team such as IT Support, Systems or infrastructure
• Experience of the technologies used to support learning within physical and virtual classroom environments
• Demonstrate experience of having managed technology and/or business change projects
• Experience of working across cross-functional teams eg IT, Operations and product teams
• Excellent oral and written skills
• Demonstrate a good understanding of business processes
• Experience of working to tight timelines
• Excellent technology oriented knowledge

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK aand the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,00a0 customers and 1+ million learners in the last 3 years.

Our Mission:

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and  unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.

You can find out more about us at

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family.

We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.