Information Technology Support Engineer

Onsite – Birmingham Full UK Driver’s License Required & access to own vehicle

To manage, maintain, and support the company’s IT infrastructure, ensuring reliable and secure operation of servers, networks, cloud services, workstations, and related systems. The role provides first line-second line technical support to employees. You will troubleshoot hardware, software, and connectivity issues across company devices and applications, and contributes to infrastructure improvements to maintain operational stability, security, and efficiency.

You will embody our company values —
CARES
:

• Client Focus
  :
  Building trusted relationships and delivering tailored, impactful solutions.
• Adaptability
  :
  Navigating change with agility and resilience in dynamic client environments.
• Responsibility
  :
  Owning solution integrity and ensuring alignment with client goals and delivery capabilities.
• Excellence
  :
  Designing high-quality, scalable solutions that drive business success.
• Success
  :
  Celebrating achievements and fostering a culture of innovation and growth.

Key Responsibilities

• Administer identity management in Active Directory and Entra, including fault resolution and routine maintenance.
• Support teams across the business with administrative tasks in Azure which include permissions and VM management.
• Configure and manage the Microsoft 365 environment, including Exchange Online, Teams, One Drive, and SharePoint.
• Collaborate with various departments to maintain and configure specific business applications as needed.
• Assist employees with the installation, configuration, and ongoing usability of company-issued hardware and software.
• Track incidents and changes within the helpdesk system ensuring timely resolution.
• Work with vendor support contacts to resolve technical issues with hardware and software.
• Manage and support the IT infrastructure at our Birmingham Office. Also support occasionally required for locations across the Midlands, Milton Keynes and London
• Manage and maintain all company mobile devices which include iOS and Android.
• Administer the Microsoft Teams PSTN phone system, including configuration and fault resolution.
• Oversee and support data backup solutions.
• Create and maintain clear, comprehensive IT documentation for systems

Skill and Experience

• A minimum of 3 years of experience in an IT infrastructure or similar role.
• Proficiency in diagnosing and troubleshooting complex technical issues.
• Strong experience maintaining and troubleshooting various hardware platforms, particularly laptops and mobile devices.
• Expertise in Microsoft Windows 11 and Windows Server 2022 operating systems.
• In-depth knowledge of Microsoft 365 administration.
• Proven experience with Active Directory and Microsoft Entra .
• Practical knowledge of disaster recovery planning and execution.
• A strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs, Wi-Fi, Firewalls, NAT, and VPNs.
• Experience with PSTN phone systems and solutions.
• Familiarity with software licensing and supplier management.
• Exceptional analytical and problem-solving skills with a systematic approach to complex technical challenges.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical colleagues.
• Strategic thinking with the ability to align technology solutions with business objectives.
• Commitment to continuous professional development and keeping up to date with emerging technologies.

Minimum Certifications – any of the below:

• SC-900– Microsoft Security, Compliance, and Identity Fundamentals

Work on exciting new projects

If you want to avoid getting stuck with the mundane, you’re in the right place. We work in many sectors with fantastic clients, so you’ll always be working on something exciting and challenging.

We recognise that you might have a career path planned out and you might need some support to help you move forward. We’re here to support you and make the most out of your time with us, through challenging work, opportunities to grow and learning and development opportunities.

We are a high growth, fast paced environment. We currently have 200+ employees and work with clients across the UK. Joining TXP means you’ll be part of that.