Microsoft Azure Support Engineer; 3rd Line

Focus Group

Type: Full-time

Location Type: Hybrid

Location: Birmingham, England, United Kingdom

Salary: Not disclosed

Salary - up to £50,000 (DOE)

Location
- Birmingham/Shoreham-by-Sea/Exeter/Manchester

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

We're seeking an experienced Microsoft Azure Support Engineer to join our Managed Services team. In this role, you'll be responsible for providing advanced support and solutions for our customer’s cloud infrastructure, including Microsoft Azure, Dev Ops, Terraform, and Infrastructure-As-Code. You will play a critical role in ensuring the seamless operation and security of our customers cloud-based systems, while also contributing to the continuous improvement and automation of our processes.

Key Responsibilities:

• Provide Technical Support:
  Offer 3rd-level support for Microsoft Azure, including Dev Ops, Terraform, Infrastructure-As-Code environments. Troubleshoot and resolve complex technical issues in a timely manner.
• Maintain and Monitor Cloud Infrastructure:
  Oversee the health, performance, and reliability of cloud systems. Implement monitoring solutions to detect and address potential issues proactively.
• Develop and Implement Automation:
  Utilise Infrastructure-As-Code tools like Terraform to automate the deployment and management of cloud resources. Ensure consistency, scalability, and reproducibility of infrastructure configurations.
• Collaborate with Dev Ops Teams:
  Work closely with Dev Ops engineers to streamline CI/CD pipelines, optimise cloud resource usage, and enhance the overall development lifecycle.

Skills & Experience:

• Education:
  
  Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Dev Ops Engineer).
• Experience:
  
  Proven experience in supporting and managing Microsoft Azure, Dev Ops, Terraform, Infrastructure-As-Code environments.
• Technical
  
  Skills:
  
  Strong understanding of cloud architecture, networking, security, and automation. Proficiency in scripting languages such as Power Shell, Python, or Bash.
• Problem-Solving:
  Excellent analytical and problem-solving skills. Ability to diagnose and resolve complex technical issues efficiently.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.