Information Technology Specialist

Overview

Location: Birmingham (On-site, within commuting distance to the hub)

We are looking for an ambitious, motivated and knowledgeable Tech Ops Specialist to help build a world-class IT experience  this role you will be an instrumental part of every aspect of IT  will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company

You will need to be smart, adaptable, comfortable with ambiguity and people-focused. You should have a background in something technical and love learning how things work in IT. The more experience the better!

This role needs to be based in Birmingham and requires you to be in the office at least 4 days per week.

• Be part of a team global Tech Ops team, supporting our 1,200 Perk employees across all of our Perk hubs (London, Edinburgh, Barcelona, Berlin, Birmingham, Chicago, Miami, Boston)
• Working on tickets in our ticketing system, providing route analysis along with improving our processes;
  Zendesk
• Assist with the the lifecycle of lPerk assets (catalog, repair, ship, inventory, and purchasing)
• Configuring/maintaining our MDM tools, for example deploying new configurations, application management
• Deploying software to our endpoint devices (Windows/macOS)
• Administration of Okta, creating workflows, implementing new/existing SaaS using SAML, SCIM, leveraging API’s, directory management
• Managing Google Workspace, managing user/groups, mailboxes/email,, mailflows, policies based on OU, Google Apps
• Help to maintain our network infrastructure and associated systems through core skills and change management
• Securely configure and maintain our suite of SaaS tools
• Providing audio visual support (Meeting Rooms, Company Events) using Zoom/Zoom Rooms
• Mentoring junior members of the team, effective documentation, show and tells, IT shadowing and general knowledge sharing
• Assisting/managing projects within your domain
• Liaising with third party vendors when required
• Occasional out of hours support

• Experienced in a face paced environment, ability to adapt accordingly
• Experienced providing internal IT Support, providing a 7 star experience
• Administration experience implementing & managing modern MDM tools;
  Microsoft Intune and/or Jamf Pro
• Administration experience managing identity management tools;
  Okta & Active Directory
• Administration experience managing Google Workspace
• Experience managing modern SAAS tools (Slack, Notion, Box & Zoom)
• Experience supporting network infrastructure; DHCP, LAN, WAN, DNS, WIF