Delivery Manager - Digital Mail Centre

£23.69 to £26.55 per hour, £26.55 per Hour

Contract Type:

Contract

Hours:

Full time

Disability Confident:

No

Closing Date:

19/03/2026

Location:

Birmingham - 2-3 days per week on-site required

Contract:

Initial 6-month contract About the Role Hays are delighted to be supporting a local council in recruiting a Delivery Manager to lead the transformation of their Digital Mail Centre.

This is an exciting opportunity to play a key role in a high-profile programme that supports stakeholders across the council.

We are looking for an experienced Delivery Manager with a strong understanding of digital mail centre operations, alongside the technical capability to support the delivery of a complex, multi-team transformation.

• Accountable for the delivery of complex projects, products, and services-often involving multiple teams and carrying high technical or political risk.
• Lead end-to-end delivery of digital products and services, from inception through the full lifecycle into continuous support.
• Apply modern project management principles, ensuring the council makes the best use of data, digital tools, and technology.
• Deliver projects with investment budgets exceeding £5m, acting as the escalation point to resolve issues, mitigate risks, and manage dependencies, commercials, budgets, and resourcing.
• Plan and manage agile or traditional project delivery over 12-month cycles, influencing stakeholders and adapting priorities as needed.
• Collaborate across functions to ensure strong business cases, prioritisation, funding, and resource allocation.
• Champion agile delivery across the organisation-acting as an ambassador for agile methodologies and modern digital practices.
• Lead backlog delivery from inception to deployment, ensuring product features meet user needs, business requirements, and operational considerations.
• Play an active role in the organisation's transition toward agile ways of working, coaching and supporting teams.
• Manage project budgets, ensuring cost-effectiveness and continuously driving improvements in productivity and technology efficiency.

• Experience delivering complex, multidisciplinary digital projects
• Strong stakeholder management skills
• Technical understanding of digital mail centre operations
• A background in agile delivery
• Confidence managing risks, budgets, and delivery timelines

If you're passionate about driving digital transformation and want to help shape the future of a key council service, please send your updated CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.