SAP Retail​/AFS delivery Manager

About the role

We’re hiring a seasoned Service Delivery Manager (SDM) to lead a high‑scale SAP landscape for a luxury fashion retail brand—covering end‑to‑end application development, enhancements, and 24×7 application support
. You’ll own service outcomes, orchestrate multi‑vendor teams, drive platform modernization, and safeguard business continuity across core retail processes:
merchandise buying, allocation, pricing, promotions, inventory, omni‑channel operations, and financial close
.

• Own E2E delivery across incident, problem, change, release, environment, knowledge
  .
• Establish and enforce SLAs/OLAs, SLOs, runbooks, KT plans
  , and operational agreements across vendors.
• Lead RCA and permanent fixes; improve MTTR
  , reduce repeat incidents, and optimize backlog.
• Govern batches, jobs, and interfaces (
  POS, e‑Commerce, WMS
  ), ensuring cutover readiness and seasonal stability.

• Act as SPOC for Business, IT, Finance, Retail Ops, and regional teams.
• Run weekly/monthly governance (release readiness, demand management).
• Translate priorities into delivery roadmaps, release plans
  , and capacity forecasts
  .

• Own budgets, forecasts, SOWs/MSAs
  , resource planning, and cost optimization.
• Champion automation (
  self‑healing, AIOps, observability
  ),
  CI/CD
  , test automation, and reusable accelerators.
• Guide solutioning across SAP AFS, Retail Pricing/Promotions, FICO (GL, AP/AR, Asset Accounting, COPA), and cross‑module touchpoints.
• Build, coach, and retain a high‑performing functional + technical team (SAP Retail/AFS/FICO, Integration,
  ABAP
  ).
• Establish L3 expertise
  , shift models, and follow‑the‑sun support for global operations.

• SAP AFS: size/color matrix, seasonality, collections, allocation, replenishment for fashion.
• SAP FICO: financial close, AP/AR, GL, asset accounting, costing,
  COPA
  ; integration with retail operations.
• Operations Excellence:
  ITIL v3/v4
  , incident/problem/change,
  RCA
  , release/environment management.
• Retail Domain Expertise: luxury fashion calendar cycles, markdowns, promotions, product lifecycle, peak events,
  omni‑channel
  .
• Governance & Commercials: budget ownership, vendor management,
  KPIs/SLAs
  , contractual adherence.

• SAP CAR: real‑time transactions, POS, forecasting, inventory visibility.
• ABAP: ability to guide technical teams, review designs/estimates, ensure performance & code quality (no hands‑on coding).
• Enterprise apps & integrations:
  POS/OMS/eCommerce/WMS
  , API/Middleware (
  SAP PO/PI, CPI
  ), microservices.
• Dev Ops/AIOps: CI/CD pipelines for SAP transports, proactive monitoring, automation.
• Cloud/Infra awareness: hyperscaler hosting,
  DR/BCP
  , performance & scalability.

• Adaptability to retail calendar & market shifts

Bachelor’s/Master’s in Engineering/Technology/Business (or equivalent).

Preferred:
ITIL v4
, SAP certifications (
Retail/AFS/FICO/CAR
),
PMP/Prince2
, SAFe/Agile
.

Impact a marquee retail platform end‑to‑end, lead modernization at scale, and work with senior stakeholders across business and technology. Competitive compensation, global exposure, and the opportunity to shape operating excellence.

Submit your Linked In application with a short note highlighting your SAP Retail/AFS delivery programs and peak‑season stabilization experience. Shortlisted candidates will be contacted for next steps.

Director

Full-time

Information Technology

IT Services and IT Consulting