Customer Success Manager

📍 Gloucestershire Hybrid, 3 days in the office

We’re working with a well-established UK technology services business that’s investing heavily in its Microsoft Cloud & Software practice and is now looking to add an experienced Microsoft Customer Success Manager
.

This is a true Customer Success role focused on adoption, value realisation, renewals, and long-term customer outcomes, not reactive support or transactional account management.

If you enjoy sitting at the intersection of technology, relationships, and commercial value
, this is a strong next step.

• Acting as a trusted advisor to customers using Microsoft cloud and software solutions
• Building strong, long-term relationships with technical and business stakeholders
• Creating and owning customer success and adoption plans aligned to business goals
• Driving usage, adoption, and value realisation across Microsoft technologies
• Proactively managing the customer lifecycle
  , including renewals and ongoing engagement
• Identifying upsell and cross-sell opportunities where they genuinely add customer value
• Keeping customers informed on new Microsoft features, updates, and capabilities
• Supporting cloud adoption initiatives, workshops, and Microsoft-funded programmes
• Working closely with internal sales, cloud, and delivery teams to ensure joined-up outcomes

• 1+ years’ experience in a Microsoft-focused Customer Success, Account Management, or Cloud Adoption role
• Knowledge of Microsoft licensing and cloud services
• Excellent stakeholder management skills confident with both technical and non-technical audiences
• Commercially aware, with the ability to spot renewal, expansion, and optimisation opportunities
  
  Highly organised, proactive, and comfortable managing multiple customers
• A genuine passion for customer success, service quality, and long-term value delivery
• Comfortable working in a fast-paced, collaborative, people-first environment

• Clear progression path with structured training and mentoring
• Hybrid working with flexibility and trust
• Strong culture, supportive, social, and performance-driven
• Competitive base salary with achievable OTE
• Incentives, healthcare benefits, and high-spec tech setup
• Opportunity to build a long-term career within Microsoft cloud & software