Application Support Analyst

Our client, a social housing organisation, seeks an Application Support Analyst to support and enhance their core business systems, with particular focus on their Housing Management System.

• Provide expert support for incidents and requests related to core business applications
• Interpret business requirements and translate these into technical enhancements
• Maintain and optimise business applications, identifying areas for improvement
• Troubleshoot problems and implement solutions
• Work with stakeholders to ensure applications align to business needs
• Design and document workflows and integrations across business applications
• Analyse incident trends, identify root causes and implement corrective actions
• Lead on structured change to core business applications
• Manage vendor relationships to ensure applications meet organisational needs
• Produce reporting to demonstrate application performance
• Significant experience of application support within a social housing organisation
• Strong project management experience in complex housing environments
• Experience supporting and developing core business applications in social housing (housing management, document management, reporting systems)
• Excellent vendor and third party relationship management
• Knowledge of business improvement methodologies
• Strong stakeholder management and relationship building skills
• Ability to explain complex processes to non-technical audiences

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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