Service Desk Analyst

Service Desk Analyst
Location: Birmingham | Full-Time |

Deliver IT support n a global leader.

Compass Group PLC is a £22.9 billion global organisation and the world’s largest provider of food and support services. Operating across seven key sectors—including healthcare, education, defence, and major sports venues—we serve millions of people every day across a wide variety of environments.

As our technology function continues to grow, we’re now looking for a Service Desk Analyst to join our Digital & Technology team in Birmingham. In this fast‑paced role, you’ll be the first line of IT support for our internal users, helping to resolve issues efficiently and with outstanding customer care.

• Logging, updating, progressing, and resolving IT incidents and service requests

• Providing 1st‑line support for hardware, software, and general IT queries

• Acting as a single point of contact for end users, ensuring a high level of service

• Escalating issues appropriately and tracking progress to resolution

• Troubleshooting incidents under pressure, identifying risks and offering creative solutions

• Collaborating with internal teams and 3rd‑party vendors

• Creating and u...