Junior Desk Side Support Engineer

Job in Birmingham, West Midlands, B1, England, UK

Listing for: Back 2 Work Complete Training

Full Time position
Listed on 2026-01-15

Job specializations:

IT/Tech
IT Support, Technical Support, HelpDesk/Support

Salary/Wage Range or Industry Benchmark: 26000 GBP Yearly GBP 26000.00 YEAR

As a Junior Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles. This role is suitable for a 1st time role in the industry

KEY DUTIES

* Provide a single point of contact to internal colleagues reporting IT-related incidents.

* Diagnose and resolve technical issues at the first level to minimise downtime for colleagues

* Obtain both technical information and business impact to enable support teams to resolve incidents effectively.

* Excellent ability to troubleshoot and problem solve

CANDIDATE REQUIREMENTS

* Excellent communication skills

* A desire to provide customers with excellent services

* A desire to learn new skills

ELIGIBILITY

* Have the right to live and work in the UK.

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available

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