Cyber Security Professional

Cyber Security Professional – BT Group, Birmingham, England, United Kingdom

Location:

Birmingham, England, United Kingdom

Why this job matters: Cybersecurity is crucial because it protects individuals and organizations from the risks and consequences of cyberattacks, which can range from financial loss and reputational damage to identity theft and even physical harm. It safeguards sensitive data, maintains privacy, ensures compliance with regulations, and enables businesses to maintain operations and build trust with customers.

This role is hybrid and follows 3 days in the office in either Birmingham, London or Manchester.

• Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.
• Support the timely delivery of IT Provision, Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs.
• Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
• Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.
• Support the operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations.
• Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
• Provide analytical and innovative input to projects/operational issues as well as support negotiations.

• Experience working in a support role dealing with technical server issues.
• Good Windows server build and support knowledge.
• Good Linux server build and support knowledge.
• Patching and vulnerability management experience.
• Understanding of proxies and networking.
• Understanding of Cyber Security principles.
• Happy to work occasionally out of hours.
• Will need to provide callout cover 24x7x365.
• Be agile – identify opportunities to use collaborative approaches and continuous improvement; contribute to projects as a subject matter expert or content owner.
• Stakeholder Management:
  Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement.

• Experienced in own area – MANDATORY.
• Stakeholder Management – MANDATORY.
• Sound knowledge of Incident and change management processes and systems – PREFERRED.

• On target 10% bonus.
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
• From January 2025, equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate for all parents.
• Enhanced women’s health support: menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer’s leave.
• World-class training and development opportunities.
• Option to join BT Shares Saving schemes.

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital‑intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we remain focused on how we organise ourselves best to serve our customers in the years to come. This includes radical simplification of systems, structures and processes on a huge scale.

Change on the scale we will all experience in the coming years is…