Service Delivery Manager

Service Delivery Manager

Spherica - Birmingham, England, United Kingdom

Employment Type: Full time, 37.5 hrs – Mon‑Fri 9‑5:30pm, 1‑hour unpaid lunch.

Location: Hybrid remote with requirement to travel to Birmingham, London and other sites when needed.

Salary: £40‑45K per annum, depending on experience.

Start Date: Q1 2026.

We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities. As an Automation‑First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.

This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company that provides IT managed services and automation solutions to a wide variety of business sectors.

The Service Delivery Manager (SDM) will be responsible for leading our managed service teams, delivering IT services to our high‑profile customers. This is a challenging role that requires high levels of gravitas and confidence in dealing with senior stakeholders while owning and leading the customer engagement fully. In addition, you will be well‑versed in ITIL service management processes, possess good problem‑solving skills and be able to demonstrate your ability to deliver successful IT services under pressure and on time.

As the SDM, you will lead the service and be responsible for governance, policy, processes, systems and people. You will ensure that SLAs are met accordingly with the contracted service to avoid service credits and manage the impact of changes to both the customer environment and volumes. You will work with the customer to establish Key Performance Indicators (KPIs) designed to ensure service excellence.

At Spherica we believe a connected team is a successful team. Our benefits package includes:

• 22 days holiday basic
• Additional birthday day off
• Additional holiday day for each service year after year 2, up to 30 days
• £20 Birthday Voucher
• Purchase of additional pension contributions (salary sacrifice)
• Recruitment Referral Incentive (£200‑£500 reward depending on level of role) for recommending a friend – T&C apply
• Expensed eye tests
• Expensed flu vaccinations for onsite workers
• Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave
• Enhanced Paternity Pay
• Enhanced Maternity Pay – with 2 years' service

We prioritise wellbeing, personal development, and regularly review our offerings to ensure they remain relevant.