ServiceNow Technical Architect
Listed on 2026-01-14
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IT/Tech
IT Consultant, Systems Analyst, IT Project Manager, Systems Developer
Job Description
Service Now Technical Architect
Location: Gulidford/London (Hybrid)
Day Rate: Market rate (Inside IR35)
Contract Duration: 6 months
Start Date: Immediate
Role Overview
We are seeking a Service Now Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience. The role involves designing, implementing, and maintaining Service Now CSM/ITSM solutions to meet enterprise business needs.
The architect will create scalable and efficient architectures, ensure alignment with Service Now best practices, and provide technical leadership to development teams. You will work on projects for enterprise clients across diverse industries, leveraging cutting-edge Service Now capabilities and integrations with other enterprise systems.
Key Responsibilities
- Analyse business requirements and translate them into Service Now CSM technical solutions
- Develop architectural blueprints and functional designs for CSM implementations
- Design and implement integrations between Service Now and external systems (CRM, ERP, ITSM, etc.)
- Ensure solutions are scalable, reliable, and aligned with future business needs
- Oversee end-to-end implementation of Service Now CSM solutions, from concept to deployment
- Maintain and enhance existing Service Now solutions
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