Senior Service Desk Lead - Incident Management, Onsite

A leading IT service provider in Birmingham is seeking candidates for Service Desk roles, including a Lead and Analysts. Applicants should have at least 2-3 years of experience in handling calls and emails in an international help desk environment. Key skills include knowledge of the ITIL process, excellent communication, and willingness to work in rotational shifts. This is a permanent position with significant responsibilities in incident and service request management.
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