Project Manager, Program ​/ Project Manager, IT Project Manager

About the Role

The Project Manager plays a critical role in managing, driving and governing the successful delivery of IT and business change initiatives across Gateley. Operating within a dynamic portfolio of over 50 active concurrent projects and programmes, the Project Manager delivers initiatives with significant strategic and financial value, aimed at enhancing client service, driving company growth and increasing profitability towards the overall business North Star target.

The role requires excellent communication skills, a delivery‑focussed mindset, strong project planning capability, good stakeholder engagement and a strong emphasis on managing risk to a gold standard. Gateley employs a hybrid delivery methodology, with a mix of traditional waterfall, iterative and agile practices. The PM may be expected to work across multiple projects simultaneously. The project portfolio consists of projects covering key business transformation activities, acquisition and integrations, regulatory change, technology‑led and process improvement initiatives, while also contributing to continuous improvement activity.

The Project Manager is expected to manage, govern and deliver all phases of the project from the initial drafting, detailing and acceptance of the business case through the entire project lifecycle including implementation and closure activities. The key focus areas will be ensuring the project is established correctly and aligned to our strategic objectives, delivering the project effectively with strong customer focus, communication and risk management and ensuring the project delivers into service with an exceptional experience for our customers and clients.

• Definition, documentation and successful delivery of business change and IT projects within agreed time scales and budget.
• End‑to‑end project management of all assigned projects.
• Ability to manage project budgets up to and sometimes exceeding £5 million.
• Ability to manage projects that impact large customer bases often in excess of 2,000 people.
• Maintaining open and effective communication with users and stakeholders regarding planning and delivery of programmes and projects.
• Achieving project buy‑in and co‑operation and minimising impact of risk to the business.
• Ensure compliance with company policies, regulations and procedures throughout the project lifecycle.
• Identification, ownership and management of project and programme risks, identifying and implementing mitigating actions to reduce and remove the impact of risks.
• Developing strategies and measures to mitigate and/or control risks identified ensuring contingency plans are developed and executed.
• Ensure projects create all necessary documentation to enable the Change & IT Service team to fully support the solution after the project has concluded.
• Preparation of project management artefacts (PID, status reports, change control notes, Business Case, BRS, Test and other key documentation).
• Liaising between business stakeholders, IT team members, third‑party suppliers, clients and others as required to deliver IT projects for Gateley and/or its clients.
• Ownership of work breakdown structure, production of estimates, project plans, technical plans and requirements, finances, risk & contingency, scope management and change control.
• Clearly articulating scope, business requirements, business process, delivery plans and the benefits cases for programmes of work.
• Communicating in language that is appropriate to the audience. Communicate effectively with both technical and non‑technical audiences, tailoring language and detail appropriately.
• Identifying, contracting with and managing third parties to deliver solutions for Gateley Plc as necessary.
• Ability to work on multiple projects at one time, proactive prioritisation, management and planning of own diary and ensuring work is completed to approved deadlines.
• Conduct cost‑benefit analysis and Return on Investment (ROI) assessments at key stages of the project lifecycle – before initiation, during delivery and post‑implementation – to support informed decision‑making, prioritisation and evaluation of business value.
• Understanding…