AVIT Assistant Academic Services 98326 Grade 4

Position Details

Academic Services

Location:

University of Birmingham Edgbaston Birmingham UK

Full time starting salary is normally in the range £27,166 to £28,768 with potential progression once in post to £32,145

Grade: 4

Full Time Permanent

Closing date: 21st October 2025

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years and we are equally proud to be recognised as a leading global institution. We want to attract talented people from across the city and beyond, support them to succeed and celebrate their success.

We are committed to helping the people who work here to develop through our sector‑leading Birmingham Professional Programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. At almost 5,000 professional services jobs in a wide‑range of functions in Edgbaston, we offer plenty of opportunities to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation and collaboration. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment.

Supporting our people to achieve a healthy work/life balance is important. Depending on the role we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible arrangements. You will receive a generous package of benefits including 40 days paid holiday, 1 paid day a year for volunteering, occupational sick pay and a pension scheme. We also have three high‑quality subsidised day nurseries.

The University is situated in leafy Edgbaston and offers excellent transport links to our beautiful campus including main bus routes and a train station. We have a state‑of‑the‑art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham.

The LRAT team provides technical support from design to maintenance of AV and IT in teaching rooms on the Edgbaston and Selly Oak campuses. The technology supports lecture capture, bimodal remote teaching and associated services such as digital signage. AV is a distinct discipline with demanding service standards. Working in a niche area of IT, the University has a separate AV department.

AV Assistants will play a key role within a committed AV support team covering around 400 rooms, ranging from 10 to 200 seats. The role involves extensive customer face‑to‑face interactions and visits to teaching rooms while teaching is taking place, working to a tight 10‑minute SLA. Problems that cannot be resolved immediately and need more complex resolution must be fitted around teaching bookings and completed within a week.

Using your knowledge and experience you will be required to attempt solutions and suggest alternatives. You will communicate complex AV and IT technical problems and requirements in an understandable fashion to non‑technical staff including department managers, academic and administrative staff.

• Reactive response to Helpline calls working alongside the team for helpline response, maintaining the agreed 10‑minute response SLA. First line fault diagnosis and resolution.
• Equipment room checks using the agreed LRAT SLA.
• General day‑to‑day LRAT booking support including delivery set‑up and collections.
• The provision of proactive support including PC image deployment and configuration set‑up of device (control panels, internet clocks and switcher‑scalers).
• The provision of conference support including:
  • Liaising with customers’ needs and meeting the specified requirements.
  • Usually working alone, often at weekends without backup support.
  • Troubleshooting faults and taking appropriate action to rectify, referring to an AV Technician when necessary.
  • Ensuring the correct equipment is booked, is of suitable specification and meets the users' needs.
  • Informing managers of…