Cyber Security Professional

What you’ll be doing

• Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.
• Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs
• Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
• Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.
• Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations.
• Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
• To provide analytical and innovative input to projects/operational issues as well as support negotiations.

Skills Required for the Role

• Experience working in a support role dealing with technical server issues
• Good Windows server build and support knowledge
• Good Linux server build and support knowledge
• Patching and vulnerability management experience
• Understanding of proxies and networking
• Understanding of Cyber Security prinicples
• Happy to work occasionally Out of hours
• Will need to provide callout cover 24x7x365
• Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
• Stakeholder Management:
  Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement.

Experience Required for the Role

• Experienced in own area – MANDATORY
• Stakeholder Management - MANDATORY
• Sound knowledge of Incident and change management processes and systems – PREFERRED

Benefits

• On target 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.