Engagement Manager

Overview

Digital Customer Experience is one of the fastest growing application practices within Capgemini UK business, focusing on helping clients achieve business value through digital transformation and user‑centred design, major cloud technologies (Salesforce, Pega, Adobe) and mobile, content management solutions and digital product development. Capgemini delivers digital solutions that scale using on‑shore and offshore capabilities.

• Lead large multidisciplinary delivery teams across Capgemini and external third parties, delivering complex digital transformation opportunities across multi‑cloud, multi‑tower engagements.
• Own financial success of engagements, managing and allocating budgets (£1‑£3m) to achieve success for clients and business.
• Own commercial success, managing end‑to‑end construction and submission of commercial agreements, statements of work and change requests, ensuring alignment of deliverables, dependencies and assumptions.
• Report to Practice leadership while working closely with Market Units and Account Management to shape, secure and deliver existing and net new client assignments.
• Demonstrate a growth mindset, thinking beyond immediate demands, leveraging Capgemini offers and capabilities to generate synergies with client challenges and grow value delivered.
• Build and own relationships with at least two C‑Suite stakeholders across client business and consistently contribute to evolution of delivery methodologies.

• 3‑5 years Project, Programme or Portfolio Management experience.
• Ownership of financial budgets £1‑£3m and leading diverse cross‑capability teams of 50‑100 people across multiple geographies.
• Construction and successful submission of complex commercial agreements across multiple types (Fixed‑fee, Time & Materials, Outcome‑ and value‑based).
• Agile and Dev Ops experience for complex multi‑faced engagements.
• Growth‑driven mentality to identify opportunities to expand impact and value add within client accounts beyond existing agreement.
• Functional and technical knowledge of Salesforce or similar cloud applications to support desired client outcomes.
• Coaching, mentoring and direct review management experience.
• Travel to UK client location 2‑3 days a week.
• Desirable: SAFe certification, CPAPM, Salesforce Admin, APM Practitioner.

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government's Disability Confident scheme. We offer interview to all candidates who declare a disability and meet the minimum essential criteria for the role.

Baseline Personnel Security Standard (BPSS) is required. No nationality or residency restrictions; further checks may be required if you have resided outside the UK in the last 5 years.

You will be encouraged to maintain work‑life balance. Hybrid‑first working and flexible arrangements are the day‑to‑day reality for all UK employees.

Capgemini is an accredited Great Place to Work for Wellbeing 2024. We support mental health through champions, wellbeing apps such as Thrive and Peppy, and continuous training.

You will reimagine what’s possible by creating value for leading organisations through technology and building a sustainable, inclusive future across the UK.

Capgemini offers a learning mindset with countless training and development opportunities, access to 250,000 courses, and external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity and more.

Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. With a heritage of almost 60 years, 420,000 team members in more than 50 countries, we deliver end‑to‑end services and solutions across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.