IT Service Desk Analyst — Critical National Security Tech
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-01-10
Listing for:
Counter Terrorism Policing
Full Time
position Listed on 2026-01-10
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Job Description & How to Apply Below
A national security agency in Birmingham is looking for a dedicated Service Desk Analyst to provide first line IT support. You will work on a 24/7 shift rota handling customer inquiries and support requests. The ideal candidate should possess strong communication skills and ITIL knowledge. This role includes extensive responsibilities such as incident management using ITSM tools and maintaining high levels of customer satisfaction.
A competitive salary along with shift allowances is offered.
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