IT Support Analyst

IT Support Analyst – Royal Birmingham Conservatoire

Join our IT Asset Management and Configuration team to deliver high‑quality, customer‑focused services for staff and students.

• Assist with the efficient lifecycle of IT assets.
• Capture and record IT asset and peripheral information on the asset management system.
• Configure laptops, desktops, mobile and Apple devices following standard procedures.
• Prepare stock reports to ensure adequate supply for smooth service operation.
• Securely dispose of IT assets in line with compliance policy.
• Collaborate with the wider IT team and liaise as required.
• Support completion of site audits to maintain an accurate asset register.
• Check and record the return of leavers equipment.
• Test new build images with wider IT teams.
• Produce, review and maintain process documents.
• Update service request tickets in a timely manner.
• Coach and mentor other team members.
• Follow university health and safety policies and procedures.
• Lifting and moving of IT equipment up to 10 kg via trolleys/cages is an essential part of the job.
• Suggest improvements to enhance services.
• Good organisational and time‑management skills are essential.

• Professional qualification such as ITIL Foundation v4 desirable.
• Experience of using a ticketing system is preferable.
• Experience in an IT refresh environment.
• Experience of working in a highly customer‑focused role.
• Strong IT skills including Microsoft Office essential.
• Strong communication skills with the ability to persuade, influence and negotiate.

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We continuously review and improve our policies, practices and procedures to ensure we promote these in all aspects of our operations.