Network & Cyber Engineer

** Network & Cyber Engineer
***
* Location:

** Birmingham / Hybrid | Network-wide collaboration
** Closing date:
** 20th January 2026
** Salary:
** Up to £47K depending on experience

At Cross Country, our timetable sits at the heart of everything we do — connecting communities across the length and breadth of the UK. Delivering this complex, nationwide service relies on resilient, high-performing Digital and IT services, especially at a time of industry transformation and major investment.

We’re proud of the service we provide to our passengers, and we’re now looking for a
** Network & Cyber Engineer
** to join us, in a technical hands-on role with responsibility for supporting and maintaining the physical and virtual IT communication systems network and ensuring the Cyber security and health Cross Country Trains’ information assets.
** The Role
** As the Network & Cyber Engineer you will plan and configure network infrastructure, including hardware (routers, switches, firewalls) and software (operating systems, network protocols) and also deploy and configure security solutions such as firewalls, intrusion detection systems, antivirus software, and encryption tools.
** Key Responsibilities
** You will be responsible for:
* Continuous monitoring of network activity for suspicious behaviour, analysing security logs, and identifying potential threats.
* Identifying weaknesses in the network and systems through testing and evaluation to proactively address potential risks.
* Developing and implementing incident response plans to handle security breaches and minimise damage.
* Enforcing security policies, including MFA, Conditional Access, and compliance settings.
* Implementing and monitoring application security measures, such as encryption and user authentication.
* Ensuring compliance with relevant regulations and standards, such as GDPR, NIS Directive, and Cyber Essentials Plus.
* Maintaining detailed records of ticket resolutions, configuration, changes and compliance audits in the ITSM tooling
* Engaging third party support as required, working collaboratively to resolve issues
* Ability to undertake maintenance activity at times that minimises disruption to operational services
* Providing support for Cross Country Train’s complex projects as required
* Using defined processes consistently to identify and propose any potential risks, quantifying and documenting the probability of occurrence and the impact on the business and coordinating the development of countermeasures and contingency plans.
* Supporting with service improvement initiatives and programmes.
* Participating in the Out of Hours Rota for supporting incident resolution for business-critical services.
** About You
** You’ll bring a strong service mindset, thrive in a fast-paced operational environment, and be motivated by delivering excellent outcomes for customers.
** You’ll have:
*** Experience of investigating and resolving complex incidents
* Strong knowledge of networking and protocols including VPNs, firewalls, DNS
* Knowledge and experience of deploying, configuring, maintaining and supporting WAN, LAN and Wi-Fi solutions.
* Experience of Windows operating systems including system hardening and patch management
* Understanding of Cybersecurity Principles including CIA Triad, threat modelling, defence in depth strategies and risk assessments
* Experience of SIEM systems and Endpoint protection
* Knowledge of security compliance and standards including ISO 27001, Cyber Essentials, GDPR and security policies and governance
* Excellent analytical and problem-solving skills, with a data driven mindset
* Strong communication skills with the ability to interact effectively with both technical and non-technical stakeholders
* Ability to support colleagues and transfer knowledge to aid shift-left principles, and promote team development
* Excellent organisational skills with the ability to effectivity prioritise and execute tasks in a high-pressure environment
* Customer-centric approach with a strong desire to deliver an excellent customer experience every time.
* Experience of investigating and resolving complex incidents
** Ideally, you’ll also have:
*** Relevant…