HR Shared Services Team Leader

HR Shared Services Team Leader – Shared Services Birmingham | Hybrid Working

Kati2 Bard are recruiting an experienced HR Shared Services Team Leader to join a well-established Shared Services function within a large, complex organisation.

This role sits within a policy-led, process-driven environment and is responsible for the consistent delivery of HR operations activity across the business on a national basis.

The successful candidate will provide day-to-day leadership to a team of approximately five HR Shared Service Administrators and ensure that all activity is delivered in line with agreed policies, service standards and governance requirements.

This is a delivery-focused role requiring sound judgement, strong attention to detail and the ability to operate confidently within a structured corporate framework.

• Line management and performance oversight of an HR Shared Services team
• Ensuring national HR processes are applied consistently and compliantly
• Monitoring HR service metrics, workflows and turnaround times
• Producing HR operational reports for senior stakeholders
• Supporting peak activity periods and HR workloads
• Identifying incremental process improvements within established policy frameworks
• Working collaboratively with internal stakeholders to manage expectations and service delivery

• Proven experience in an HR Shared Services environment managing a team
• Strong understanding of process governance and policy adherence
• Confidence operating in a structured, high-volume environment
• A measured, professional approach with clear stakeholder credibility

Katie Bard is acting as an agency and is an equal opportunities employer