HR Policy Advisor

Location
:
Hybrid working – Birmingham office 1 day per week

Contract
:
Fixed-term contract for 12 months to cover a specific piece of work

You will be responsible for the review, development and implementation of HR Policies and Procedures as well as the effective management of employee relations casework and people‑related issues by providing advice and coaching managers to effectively handle casework and issues from start to finish.

You will manage the upkeep of our People Policies, making recommendations for improvement and ensuring compliance with employment legislation.

You will role model our Ways of Working and will build capability, resources, and confidence both within People Services and the organisation to make it a great place to work.

You will be part of the broader People Services team, working collaboratively and flexibly to deliver joined up professional services, advice, and solutions that align with our strategic objectives.

Our People Services team are at the heart of our people‑centric culture. Your expertise will help shape a thriving, collaborative workplace, empowered to make gambling fairer, safer and crime free. You’ll play a key role in supporting managers, resolving challenges, and driving positive change—making every day rewarding and impactful.

• Civil Service Pension, with 28.97% employer contribution
• 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days’ annual leave)
• Flexible working & family friendly policies
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture

• You will draft, revise and standardise HR Policies, guidance documents and toolkits.
• You will work with our Policy Working Group and other key stakeholders to ensure people policies are kept up to date and are in an appropriate and accessible format.
• You will develop and maintain a policy review schedule and ensure this is communicated and understood by colleagues and managers as well as those involved in reviewing policies.
• With the support of the HR Operations Manager, you will lead on developing policy outputs and communicating these to the business.
• You will support with the consultation of policy change and implementation via our recognised trade union.
• You will be responsible for providing trusted professional employment advice by applying specific ER knowledge.
• You will have the ability to analyse and understand complex casework and react swiftly, highlighting risks and trends where appropriate and identifying well‑reasoned and pragmatic recommendations on how to proceed. You will be able to work independently in applying professional expertise.
• You will use and apply people data to actively identify trends and agree proactive actions to address areas of concern.
• You will be the custodian of policies to support operational HR activities and processes, ensuring alignment to relevant process documentation.
• You will identify opportunities to provide information and guidance through self‑service resources, which builds knowledge and capability across the wider organisation.
• You will use data and insights from people surveys and audits to ensure policies are fit for purpose and in line with employment legislation.
• You will play an important role in implementing change projects (Competency and Wellbeing Frameworks) in the business to support employee relations initiatives.

• Up to date knowledge of employment legislation and potential future developments.
• Previous experience of managing a number of complex cases at any one time.
• Previous experience of HR Policy reviews, developing and implementing policies and procedures.
• Ability to interpret and present people data using a combination of strong IT and communication skills.
• Flexible and adaptable, managing a wide variety of tasks and dealing with unexpected changes at short notice.

To apply for this position, please see the Gambling Commission careers website.

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