Employee Relations Manager

Employee Relations Manager

People Co‑ordinator

Location:

Birmingham or Cardiff

Contract:

Full-time
Working Pattern:
Blended working
Reporting to:
Head of People

About CCW

CCW is the independent, passionate voice for water consumers across England and Wales. Every year, we help thousands of people by providing free, expert advice and resolving complaints with care, clarity and compassion. We champion consumer rights, deliver influential research, and work with governments, regulators and water companies to drive meaningful change.

We are united by our values — Positive Energy, Respect for all, Innovative spirit, Delivery of our promises, and Engaged as one (PRIDE) — and expect all colleagues to bring these to life through their work.

The Role

We’re looking for an experienced Employee Relations Manager to play a key role in supporting a positive, fair and high‑performing workplace. You will manage complex casework, provide expert advice to managers, lead policy development, and support organisational change initiatives.

This is a pivotal role for someone who thrives on problem‑solving, influencing, and helping managers to navigate sensitive people issues with confidence.

Key Responsibilities

Provide expert advice on ER matters including disciplinary, grievance, performance, absence and conduct
Lead on complex casework, ensuring fair, timely and consistent resolution
Develop, review and implement HR policies in line with legislation and best practice
Support organisational change, including restructures, TUPE and consultations
Build strong working relationships with trade unions and stakeholders
Coach and train managers on ER processes and good people management
Analyse ER trends and present insights and recommendations to senior leaders
Ensure compliance with employment law and H&S/HR frameworks
Promote and champion equality, diversity and inclusion across all ER activity
About You

Essential:

CIPD Level 5 (or equivalent experience)
Strong experience managing complex ER casework
Excellent working knowledge of UK employment law
Skilled communicator, able to influence and support managers at all levels
Strong analytical and problem‑solving skills
Experience developing and implementing HR policies
Ability to manage competing priorities and work independently
Commitment to equality, diversity and inclusion
Proficient in MS Office and HRIS systems
Desirable:

Experience in public sector HR or a similar regulated environment
Experience delivering ER training
Experience supporting organisational change
Chartered CIPD membership
Personal Attributes:

Professional, resilient, and approachable
High integrity and confidentiality
Adaptable, flexible and committed to continuous improvement
Why Join CCW?

Shape the employee experience in a respected public‑interest organisation
Work in a supportive, values‑driven environment
Opportunities for development and CIPD progression
Blended working for a strong work–life balance
A role with real impact on culture, fairness and organisational effectiveness
Apply Now

If you’re an experienced ER professional who thrives in a varied and meaningful role, we’d love to hear from you.

Apply today and help us build a fair, supportive and high‑performing workplace at CCW.

By clicking ‘apply’ you will be taken to our website, where you will see further details on the opportunity and how to apply