Payroll SME

Payroll SME

Location: Birmingham - hybrid working 3 days in the office, 2 wherever.

Start date: April 2026

In this role, you’ll be part of the People & HR Service Delivery function. Operating as one unified team, P&HRSD ope rationalises and enables HR processes to ensure a consistent, high-quality colleague experience. We are the primary gateway for all HR needs — supporting colleagues and people managers through the full employment lifecycle to deliver vital HR services.

Our vision is to create a seamless, connected people experience that empowers individuals and helps BT perform at its best. As experience owners for all things people‑related, we make every interaction with P&HRSD simple, consistent, and meaningful, allowing colleagues to focus on what matters most.

In this role, you’ll ensure colleagues are compensated accurately and on time, building trust and maintaining morale across the organisation. By managing payroll operations effectively and ensuring compliance with complex regulations, the Payroll Professional plays a vital role in supporting BT’s financial integrity and colleague satisfaction.

• Act as the subject matter expert for Payroll processes, systems and compliance.
• Own daily operational tasks for the Ops Team, performing quality checks and escalating issues as needed.
• Liaise with Payroll, Ask HR, HR Ops, Digital teams, and external vendors to resolve complex queries.
• Provide guidance and training to payroll teams and business units.
• Ensure accurate employee data across systems and prepare reports for leadership and regulatory purposes.
• Collaborate with internal teams to improve controls, streamline processes, and leverage automation tools.
• Maintain all process documentation, including work instructions and ‘One HR’ pages, ensuring information is up to date.

• Extensive payroll experience in medium to large‑scale organisations (Essential).
• Hands‑on experience with SAP payroll systems and related platforms, including QM reporting.
• Strong knowledge of UK payroll legislation and regulatory requirements (Essential).
• Skilled in payroll reporting and data analysis, with advanced Excel/Office 365 proficiency.
• Proven ability to streamline payroll processes and improve operational efficiency (Essential).

• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• From January 2025, equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support – including help with menopause symptoms, cancer screenings, period care and more.
• 22 days annual leave (not including bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer’s leave.
• World‑class training and development opportunities.
• Option to join BT Shares Saving schemes.

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital‑intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all…