People Partner - Customer Care​/Business units

About Us

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

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We’re scaling fast across the US and Europe, and our global team of almost 2000 colleagues continues to grow, and fast! As we expand our reach, launch new products and enter new markets, we need to stay sharp, scalable and human. That’s where you come in.

We’re looking for a People Partner to join our high-performing team and partner with leaders across our Customer Care and other business units to deliver people strategies that drive performance, engagement, and scalable growth. As a People Partner, you’ll work closely with senior managers and functional leaders to translate company priorities into actionable people plans. You’ll bring clarity, commerciality, and care to everything you do, enabling leaders to make confident decisions and empowering teams to thrive.

Due to the recent acquisition and ongoing integration of two organisations alongside our huge growth ambitions, this role is for someone who thrives in fast paced, scaling environments and knows how to bring clarity, commerciality, and dedication to employee experience in fast‑scaling teams.

You’ll be responsible for implementing core people processes, enabling change initiatives, and ensuring we’re building a culture that reflects our values as we scale.

If you thrive in fast‑paced environments, know how to balance tactical delivery with strategic thinking, and want to make a meaningful impact on people and performance, we’d love to meet you.

• Work with Senior Leaders and Managers to co‑create people priorities with business goals.

• Provide insight, challenge, and recommendations on people topics across the full employee lifecycle including org design, high performance culture, and leading change.

• Act as a trusted adviser and coach, ensuring leaders have the mindset, capability, and confidence to lead their teams effectively.

• Implement and manage key people processes (e.g. performance reviews, engagement surveys, talent planning) in your functions, ensuring quality and consistency.

• Our values are at the heart of everything we do here ’ll shape the employee experience across the teams you partner, and beyond. Help us listen carefully, act on feedback and build a culture that people want to be part of.

• Support leaders to embed the performance process, ensuring objectives, feedback, and development conversations drive high performance.

• Use a range of data insights including People Data, Engagement Results, performance, and external sources to proactively partner on action planning, and monitor progress against agreed initiatives.

• Champion our values and ensure they are embedded into ways of working.

• Use people data to diagnose challenges, track progress, and recommend improvements.

• Co‑deliver…