Group Reservations Agent

Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025 – No two days or two hotels are the same, but our spirit and passion for hospitality brings teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. We provide training, resources and support from managers and colleagues to develop and grow.

We are now recruiting for a Full Time Group Reservations Agent at the Hilton Birmingham Metropole. A Groups Reservations Agent will serve as the main contact for room reservations at the hotel and must offer excellent service to influence the Guest decision to stay at the property.

Salary: £12.27 per hour plus incentive bonus.

As a Groups Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. You will offer excellent customer service, options and other solutions to meet Guest and customer needs. Specifically, you will perform the following tasks to the highest standards:

• Convert inquiries quickly into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

A Groups Reservations Agent serving Hilton brands works on behalf of our Guests and with other Team Members. To succeed in this role, you should demonstrate the following attitudes, behaviors, skills and values:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous to have the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications or other collegiate-level degree

• Free, healthy and high quality meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.