Front Office Supervisor

Clayton Hotel Birmingham are currently looking for an experienced Front Office Supervisor who is eager to support and elevate their team, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of the team and contribute to the strategy of this hotel.

• Ensure that all guests receive a genuine, warm, friendly, and courteous welcome upon their arrival and throughout their stay from all department personnel.
• Assist in achieving goals related to mystery audits, customer comment indexes, quality evaluations, and hotel standards.
• Help in efficiently and effectively managing front office departmental operations.
• Collaborate with the management team to maintain high morale among staff at all times.

• 1 year of experience in a similar role.
• Excellent organizational skills with the ability to oversee and delegate tasks to others.
• A warm, friendly, and approachable personality when interacting with both staff and guests.
• The ability to work independently as well as part of a team.
• Experience with a 3/4 star hotel is desired but not essential

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata owned hotels
• 30% off the Friends & Family rate
• Extra AL day for every year worked (5 extra days to a maximum of 5 days)
• Employee Assistance Programme.
• Pension access (Ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy- support your career journey
• Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.