Night Manager

Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS. The Hilton Birmingham Metropole is recruiting for a Night Manager to join the Front Office team.

Salary: £28,922 plus Front of House Leaders incentive scheme. The incentive is up to 10% of the quarterly gross salary, paid on a quarterly basis, based on Front Office Key Performance Indicators.

Working hours:

Nights, 4 days on 4 days off (8 PM – 8 AM).

Benefits include: smart uniform provided and laundered; free and healthy meals when on duty; personal development programmes; team member travel and discounts; holiday entitlement (28 days including bank holidays, increasing to up to 33 days); discounted health cover; access to Perks at Work; and other corporate responsibility and employee programmes.

• Oversee the night-hour supervision of the Front Office Team to ensure that team members are prepared and well-informed to deliver an exceptional guest experience from check-in through check-out.
• Manage the first impressions of guests and perform the following tasks to the highest standards: oversee the Front Office operation to maintain high standards; serve as a point of contact for regular and VIP guests; complete Night Audit duties.
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
• Manage, record and promptly resolve issues or emergencies that arise.
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
• Compile adequate handover to Early staff / Duty Manager.
• Attend appropriate training courses and assist with the Night Team's training and development efforts.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Conduct annual and mid-year appraisals with team members.
• Conduct Health and Safety checks and Night Walks, and maintain good status awareness of all hotel areas.
• Assist other departments, as necessary.

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• High level of IT proficiency.
• Excellent leadership, interpersonal and communication skills.
• Accountable and resilient with a commitment to delivering a high level of customer service.
• Ability to work under pressure and maintain excellent grooming standards.
• Flexibility to respond to a variety of work situations and the ability to work on your own and as part of a team.

• Previous experience in the hotel industry and with Front Office Management Systems (advantageous).
• Previous experience with cash handling (advantageous).

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.