Night Auditor

Overview

Company Description Novotel Birmingham Centre is looking for an enthusiastic person to join our team at the hotel. This position is for a NIGHT AUDITOR TEAM MEMBER who welcomes guests and provides support to all Front Office departments as well as working closely and helping all hotel departments. This 4-star hotel has 148 rooms and 8 meeting rooms and is located in the heart of the city centre.

Please only apply if you have the right to work in UK!

• Provide a friendly and personalised welcome for our guests
• Offer an attentive and personalised service
• Handle any comments made by guests and ensure follow-up
• Convey the image of the brand and the hotel
• Handle and resolve guest feedback in the most efficient and satisfying manner
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities and look for opportunities to enhance a guest’s stay through up-selling
• Front Office operations including night shifts
• Welcome guests on arrival with care and a personalised approach
• Handle guest correspondences by telephone, email, fax, and in person with prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are available according to arrival times
• Ensure that credit & cash handling procedures are followed per company policy
• Handle overbooking/out bookings to maximise occupancy
• Assist at any stage of the guest stay, from welcome to farewell
• Promote the ALL loyalty programme
• Promote company facilities and services

• Strong computer proficiency, with experience in hotel management software (Opera Cloud preferred)
• Basic accounting knowledge and ability to work with financial data
• Excellent written and verbal communication skills
• Ability to work autonomously, prioritise tasks, and thrive in a fast-paced environment
• Strong problem-solving abilities and analytical skills
• Flexibility to work rotating shifts, including nights, weekends, and holidays
• Team player mentality with a customer-focused approach
• Exceptional attention to detail and organizational skills
• Ability to maintain confidentiality of sensitive information
• High school diploma or equivalent; associate's degree in hospitality or related field preferred
• Previous experience in hotel front desk or night audit roles is a plus

• Working with a fabulous team that are at the heart of the hotel
• Free meals on duty and uniforms provided
• Accor F&B Discount at any Accor Hotel Worldwide
• Accor Friends and Family Rates
• Accor Development Program
• Cycle to work scheme
• Eye Tests
• Double paid Bank Holiday
• Competitive Salary
• Contact: GEORGE FRATILOIU