Night Manager

Job Overview

Night Manager at Hilton Birmingham Metropole, Birmingham, England, United Kingdom.

Location:

Hilton Birmingham Metropole, Birmingham, England.

Schedule:

Full-time.

Working hours:

Nights, 4 days on 4 days off (8 PM – 8 AM).

Salary: £28,922 plus Front of House Leaders incentive scheme up to 10% of the quarterly gross salary, paid quarterly.

• Oversee entire Front Office operation to maintain high standards.
• Serve as point of contact for regular and VIP guests.
• Complete Night Audit duties.
• Maximise room occupancy at best rates and use up‑selling techniques.
• Handle foreign currencies, credit cards and cash in accordance with hotel credit policy.
• Represent Hotel Manager and other senior managers in their absence.
• Manage, record and resolve issues or emergencies promptly.
• Demonstrate current knowledge of hotel products, services, pricing and policies.
• Act in accordance with security and emergency procedures.
• Compile handover to Early staff / Duty Manager.
• Attend training courses when required and assist with Night Team's training and development.
• Act in accordance with policies when using front of house equipment and property management systems.
• Conduct annual and mid‑year appraisals with Team Members.
• Conduct Health and Safety Checks and Night Walks.
• Assist other departments as necessary.

• Previous supervisory experience in Front Office within hotel, leisure or retail.
• High level of IT proficiency.
• Excellent leadership, interpersonal and communication skills.
• Accountable and resilient.
• Commitment to delivering high quality customer service.
• Ability to work under pressure.
• Excellent grooming standards.
• Flexibility to respond to a variety of work situations.
• Ability to work independently and as part of a team.

• Previous experience in the hotel industry.
• Previous experience with Front Office Management Systems.
• Previous experience in cash handling.

• Smart uniform provided and laundered.
• Free and healthy meals when on duty.
• Grow your career.
• Personal Development programmes.
• Corporate Responsibility programmes.
• Team Member Travel Program.
• Team Member Referral Program.
• High street discounts with Perks at Work.
• Holiday: 28 days including bank holidays, increasing yearly to up to 33 days.
• Discounted dental and health cover.
• Discounted Taxi when public transport stops running.
• Modern and inclusive Team Member’s areas.

Brand:
Hilton Hotels & Resorts.
Job function:
Guest Services, Operations, Front Office.

Mid‑Senior level.