Operations Manager

Overview

We are looking to recruit an experienced, motivated and professional Operations Manager to join our established and supportive management team. This is an excellent opportunity for an individual with strong leadership, organisational and communication skills to contribute to the effective running of the practice and the delivery of high-quality patient care.

The post holder will demonstrate a proactive and flexible approach in response to the changing nature of employment within healthcare. Using their experience and judgement, they will support staff through change and contribute to the ongoing development of services.

Working closely with the Practice Manager, Quality and Assurance Manager, and wider management team, the Operations Manager will focus on workforce planning and operational delivery. This includes working alongside clinicians and managers to ensure appropriate clinical and non-clinical capacity is in place to maintain a high standard of patient care and support achievement of key performance indicators.

The Operations Manager will also hold responsibility for key operational work streams, including the development, implementation and review of protocols, systems and procedures. The post holder will identify opportunities for service improvement and support the delivery of efficient, safe and effective working practices across the organisation.

The successful candidate will support the Practice Manager and wider leadership team in the day-to-day operational management of the practice, helping to ensure the delivery of safe, effective and high-quality patient care.

You will work closely with Partners, managers and staff to respond to the increasing demands within primary care, providing strong operational support in a fast-paced and changing environment. The role requires resilience, sound judgement and the ability to manage competing priorities effectively.

Main duties will include supporting workforce and resource management to ensure the practice has the right staffing capacity in place to meet patient need, including oversight of clinical capacity and coordination of practice campaigns and service activity. You will also support HR and personnel processes, regulatory compliance, and oversight of CQC requirements.

In liaison with the Practice Manager, you will provide support to the smooth and effective running of the practice on a day-to-day basis. You will also be required to respond to and complete ad hoc requests from NHS England and the ICB/commissioning bodies as required.

St Heliers Medical Practice is a large, busy GP training practice providing care to approximately 17,800 patients. We are based within a healthcare centre in the heart of Northfield and are committed to delivering high-quality, patient-centred care.

We have a well-established and experienced clinical team comprising 9 Partners, 8 salaried GPs, 4 nurses, 2 healthcare assistants and 1 phlebotomist. We work closely with neighbouring practices as part of the Bournville and Northfield Primary Care Group, supporting collaborative working across the local area.

We are a friendly and supportive team and actively promote the practice ethos of Make Every Contact Count
, striving to deliver excellent patient care at every interaction.

Job Summary

The Operations Manager will work alongside colleagues within the management team at St Heliers Medical Practice, contributing to the effective management, planning and leadership of the practice to optimise the delivery of high-quality patient care.

The role will have a particular focus on working closely with clinicians and the wider management team to ensure appropriate clinical and non-clinical capacity is in place to meet patient demand and support the delivery of key performance indicators. The post holder will lead on key operational areas, developing and implementing protocols, systems and procedures, while continually seeking opportunities to improve existing practices and service delivery.

• Support the effective day-to-day running of the practice alongside the Practice Manager and wider leadership team.

• Review and develop practice systems and processes to improve operational efficiency, patient satisfaction and quality of care.

• Oversee capacity, working closely with the Practice Manager, Quality and Assurance Manager and clinical leads to ensure appropriate appointment availability and arranging locum cover when required.

• Monitor clinical and non-clinical capacity to support the delivery of key performance indicators and service targets.

• Support in the coordination and delivery of health campaigns, including flu and COVID programmes.

• Ensure practice policies and procedures are regularly reviewed and updated to remain compliant with NHS requirements and relevant legislation.

• Support the coordination and delivery of mandatory staff training including BLS, IRIS and other required training…