Band 3 Receptionist​/Administrator - Yewcroft CMHT

About the role

An exciting opportunity has arisen for a part time experienced Receptionist/Administrator to work within the Yewcroft Mental Health Team. Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.

• Be the first point of contact for patients/staff and visitors to the building and present in a friendly and approachable manner.
• Undertake a wide range of reception and administrative duties including monitoring, recording and booking of appointments and managing a busy telephone line.
• Receive all incoming mail and ensure action is taken appropriately.
• Process clinical letters and other correspondence.
• Work in conjunction with other team members and ensure administrative support is available to all members of the Hub.
• Liaise with multi-disciplinary team members, other health professionals, GP’s, social workers, service users and other appropriate agencies.

• Able to work on own initiative and demonstrate effective organisational and administrative skills.
• Capability to prioritise workload and work under pressure in a busy environment.
• Process enquiries in a confidential and timely manner.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.