Imaging Clerical Officer

Overview

To contribute to the delivery of a comprehensive administrative and clerical service within Radiology. To ensure patients Imaging appointments are booked in a timely manner and patients queries are dealt with effectively and efficiently to ensure that patients have a positive experience when attending the department. To work with other team members in implementing any improvements to the efficiency, and quality of the service, and develop competencies in all areas, whilst keeping up-to-date in their role and providing on-going support to colleagues.

To work flexibly within to provide administrative support to patients, clinicians and other Trust Staff. The department operates weekdays from 8am to 8pm, and weekends 8am to 5pm. All staff members will be required to work shifts within this time frame, shifts will vary, and flexibility is required to ensure coverage during all operating hours. Duties are rotated during the shift.

• Greeting and attending patients on the MRI reception desk, including safety screening questionnaires.
• Greeting and attending patients on the X-Ray reception desk, including booking in-patient appointments, tracking and attending  walk-in  patients, attending CT patients, taking calls from theatres to book and attend theatre patients.
• Pending paper referrals (e.g. private patient and GP) imaging referral forms onto the CRIS waiting list.
• Ensure Ultrasound and CT clinics are processed in a timely manner to capture correct activity.
• Ensure forms (e.g. LMP forms, CT procedure forms, Undertaking To Pay forms) are scanned into CRIS daily.
• Report equipment faults to line manager.
• Operate IT systems and ensure correct data is held on Trust systems and update as necessary.

Ability to work independently with minimal supervision and within Trust Policy/guidelines. Referring to manager when necessary.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally. We are an equal opportunities employer and are committed to growing an inclusive culture. We offer inclusive, family friendly and flexible working arrangements. The Trust is a Disability Confident Leader.

If you have a disability and need any support with your application or require adjustments, please contact the Recruiting Manager.

• Date posted: 20 January 2026
• Pay:
  Agenda for Change, Band 2, £24,465 per annum
• Contract:
  
  Permanent
• Working pattern:
  Full-time, Part-time
• Reference:

Royal Orthopaedic Hospital, Bristol Road South, Birmingham, B31 2AP

• JOB PURPOSE:
  
  See main duties above.
• ESSENTIAL
  
  Qualifications:
  
  English & Maths GCSE; NVQ Level 3 desirable.
• Experience:
  
  Clerical background, preferably in Health Records; team environment; ability to organise own workload.
• Skills and Knowledge:
  Word processing, keyboard skills, customer care experience.
• Personal Qualities:
  Team player, conscientious, pleasant and professional telephone manner, flexible, reliable, organised, able to work on own initiative.
• Disclosure: DBS check required per policy.

Full job description available as a supporting document.