GP Surgery HCA​/Phlebotomist

Job Summary

The post holder will provide a general phlebotomy/hca service for the Practice, perform health checks and assist with NHS Health Checks.

• Maintain accurate patient records using clinical systems.
• Ensure clinical areas are kept clean, stocked, and compliant with infection control standards.
• Support health promotion and lifestyle advice under clinician direction.
• May be asked to undertake other administrative duties from time to time.
• Maintain patient confidentiality and work under the direct supervision of the Practice Director within Practice Guidelines and Protocols at all times.
• Provide a sessional phlebotomy service for patients, ensuring laboratory samples are correctly labelled and sent to the laboratory promptly.
• Record all patient encounters on the practice clinical computer system using templates.
• Carry out basic procedures such as BP monitoring, ECGs, wound care, and phlebotomy.
• Support chronic disease management (e.g. diabetes, asthma reviews) under guidance.
• Administer vaccinations and injections (if trained and under appropriate protocols).
• Assist in clinics such as smear clinics or minor surgeries (chaperoning when required).
• Undertake CPR training and other training relating to the service as required.
• Be responsible for the re‑stocking of all clinical areas and maintaining a stock rotation system.
• Participate in the induction programme of staff new to the practice.
• Function as an integral part of the Primary Health Care Team.
• Attend relevant clinical meetings as required.
• Act within the boundaries of Health and Safety legislation and Data Protection Acts.
• Report immediately to a member of the clinical staff or the Practice Director any acts of omission or error to safeguard the interest of the patient.

• Required: Infection prevention & control
• Required: HCPC registration
• Required: Phlebotomy
• Required: Venipuncture
• Preferred: Customer service
• Preferred: Clinical duties experience

• Promote and maintain own health, safety and security as defined in the Practice Health & Safety Policy.
• Use personal security systems within the workplace according to Practice guidelines.
• Identify risks involved in work activities and undertake such activities in a way that manages those risks.
• Make effective use of training to update knowledge and skills.
• Use appropriate infection control procedures, maintaining work areas tidy and safe and free from hazards.
• Report potential risks identified.
• Safe management of sharps procedures, including training, use, storage and disposal.
• Spillage control procedures, management and training.

• Support the equality, diversity and rights of patients, carers and colleagues.
• Act in a way that recognizes the importance of peoples rights, interpreting them consistently with Practice procedures, policies and current legislation.
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behave in a manner that is welcoming, non‑judgmental and respects their circumstances, feelings, priorities and rights.

• Participate in any training programme implemented by the Practice.
• Attend an annual individual performance review and maintain a record of own personal and/or professional development.
• Take responsibility for own development, learning and performance and demonstrate skills and activities to others undertaking similar work.

• Strive to maintain quality within the Practice.
• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and suggesting ways to improve performance.
• Work effectively with individuals in other agencies to meet patients' needs.
• Effectively manage own time, workload and resources.

• Recognise the importance of effective communication within the team and strive to communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.