Band 5 Operational Support Manager

Job Summary

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

An exciting opportunity has arisen within the West Midlands Rehabilitation Service for an Operational Support Manager. Working 37.5 hours per week.

The post holder will support the management of day-to-day issues in the service and will have responsibility for providing management and leadership to the administrative and clerical teams. The post holder will be responsible for the achievement of key performance targets across the group.

Successful candidates will have strong interpersonal and communication skills, be well organised, enthusiastic with the ability to problem solve and will be committed to improving services for our patients and their families.

• Responsible for ensuring administration teams provide relevant, effective and timely administration ensuring the patient pathway runs smoothly.
• In a monthly basis collect and collate information for all key performance indicators and national targets for the Group Manager.
• Responsible for completing routine eligibility checks for patients who may not be eligible for NHS treatment. Ensuring procedures are kept up to date with national guidance.
• Responsible for submitting funding requests to commissioners as needed ensuring systems are in place to monitor and complete all requests.
• Ensure Admin support is provided during absences to ensure quality of service delivery and avoid any delays in productivity.
• Responsible for the management of clinical records and for promoting high standards of record keeping, ensuring regular audits are completed to ensure Trust standards are monitored and maintained.

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry.

We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

• Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.

• Date posted: 19 January 2026
• Pay scheme:
  Agenda for change
• Band:
  Band 5
• Salary: £31,049 to £37,796 a year per annum
• Contract:
  
  Permanent
• Working pattern:
  Full-time, Flexible working
• Reference number:
  
  -ASR
• Job locations:
  West Midlands Rehab Centre, Oak Tree Lane, Birmingham, B29 6HZ

Job responsibilities

For further details on the main responsibilities, please see the attached job description and person specification.

Essential

• Qualifications/ training
  • Degree in business / administration / management or equivalent experience
  • Evidence of continuous personal development
  • Project management qualification or equivalent experience or training and/or evidence of successfully managing and completing projects
• Experience
  • Experience of working within and leading teams to deliver results
  • Experience of working across professional boundaries
  • Proven ability in proactively solving complex problems
  • Experience in undertaking audits
• Skills/knowledge
  • Excellent interpersonal skills
  • Ability to interpret data
  • Proven staff management and supervisory skills
  • Information technology skills including Microsoft, Excel, Word, Power Point

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided…