Resident Engagement Coordinator

Main Purpose of the Role

The Resident Engagement Co-ordinator will be responsible for delivering the aims of Concept Housing Association’s resident engagement strategy. This includes developing and implementing initiatives that empower residents to scrutinise services, monitor performance, and hold the organisation accountable for meeting its objectives.

As a champion of the resident voice, the postholder will create meaningful and inclusive engagement opportunities that reflect the diverse needs of our residents. This includes organising a programme of activities that support both individual and community development, while ensuring that hard-to-reach groups are given the opportunity to participate.

This role requires a deep understanding of the barriers faced by residents and a commitment to overcoming these through the delivery of innovative engagement approaches.

Please note - While based in Birmingham, this role involves a monthly trip to Bradford, with the possibility of additional visits at certain times and to other managed locations. Flexibility is essential for this position.

• Lead the development and promotion of resident engagement opportunities tailored to resident profiles and needs.
• Support residents in participating in service scrutiny and monitoring, ensuring feedback informs improvements.
• Coordinate an annual programme of resident events and activities, promoting engagem...