Quality Improvement Lead

We'd like you to join us as a Quality Improvement Lead, working as part of our internal Quality and Compliance team to lead and continually improve quality across the Group, ensuring that robust systems of governance are fully embedded. Reporting to the Head of Quality and Compliance, you will be accountable for developing and driving the Group's quality strategy, promoting the highest standards of care and supporting services to achieve the key quality objective that all services are rated a minimum of Good or demonstrate measurable improvement.

You will also play a lead part in delivering group-wide programmes of quality improvement. You will work closely with services in our North region, with regular travel to support and visit sites as required. A key focus of this role is providing high-quality support, challenge and coaching to Registered Managers and Operations Directors, enabling them to develop personally and professionally, build positive and resilient leadership mindsets, and take ownership of quality within their services.

This position is ideally suited to candidates with strong social care and/or community-based experience, who are passionate about quality improvement and culture change within regulated services. You should have experience working in or with registered care providers, ideally in a corporate quality improvement role, and we welcome applications from nurses and Allied Health Professionals with a social care or community-based background, preferably in learning disability, mental health, or neuro-rehabilitation services.

• Offer vision and direction in relation to quality strategy and priorities.
• Provide creative and visible leadership for the quality agenda across the Group.
• Develop an annual workplan for quality assurance, monitoring and improvement.
• Work proactively with Executive, operational and central colleagues to ensure services maintain a state of readiness for CQC and other regulator inspections.
• Provide expertise to the operational Regions/Divisions regarding best practice methodologies, regulatory requirements and national policy requirements.
• Frequently review the relevant Power BI quality data intelligence reports and information for respective services and escalated and respond accordingly.
• Develop and implement effective quality assurance monitoring and governance processes.
• Formulate and plan Group wide programmes of quality improvement activity and actively seek and lead opportunities to promote quality improvement across the Group.
• Design, deliver and participate in quality-related training as necessary for the role.
• Promote a culture of openness and responsiveness, a philosophy of person-centred care and recovery, and an ethos of learning lessons and continuous improvement.
• Visit services regularly to undertake reviews and to identify best practice or challenges that require addressing as part of the Service Improvement Plan (eSIP).
• Review eSIPs and support registered managers as required.
• Maintain an overview of safety incidents and other sources of data and intelligence to extract relevant themes for learning and dissemination. Undertake thematic reviews as required.
• Undertake relevant project work where required to drive improvement.
• Oversee compliance with audits, risk registers and ensuring risks are escalated to the regional risk register as appropriate.
• Be accessible and approachable to families and patients/residents/clients and develop innovative systems and processes to engage and obtain feedback.
• Develop and promote a culture of co-production where those we care for and their families are experts in their care.

• Extensive and highly specialist knowledge across a range of disciplines underpinned by theoretical knowledge and significant management and leadership experience.
• Broad operational knowledge and understanding of clinical governance systems within social care or community-based service accompanied by management and leadership experience in this field.
• Ability to take a strategic overview, whilst applying a high attention to detail.
• Ability to develop and communicate a long-term vision for patient/resident experience…