Care Coordinator - Northfield, Quinton and Harborne PCN

Job Summary

The Care Coordinator will be part of the Primary Care Network (PCN) Multi-Disciplinary Team (MDT) who are responsible for managing the care of people registered with practices within a particular PCN. This will involve coordinating the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population.

Main duties of the job

The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post. A key part of the role is in the care Homes MDT: improving the continuity of care by acting as a point of contact for residents, families and professionals who visit care homes, such as MDT members and in-reach specialists.

They will support the MDT with the weekly virtual home round through identification of people in need of review, or collation of information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDTs within a single or multiple PCNs.

About Us

Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients. We are currently a GP partnership of 29 practices with 38 surgeries, 110 GP partners serving around 210,000 patients in Birmingham, Wolverhampton and Shropshire. The partnership offers a shared administrative and management structure, cutting down the time doctors have to spend on admin.

It opens up economies of scale to get best value from budgets. It has the resources to develop innovative services and effective partnerships with local hospitals and care services. And it can access new funding streams that are only available to large GP organisations.

Multi-Disciplinary Teams

• Overall responsibility for arranging the weekly PCN led MDT meetings (including the weekly virtual Care Home(s) MDT) and the smooth running of integrated care within the team setting. The key role of the Care Coordinator will be to schedule the weekly MDT meetings, manage the meeting agenda items; ensuring that all new referrals are identified, and information circulated to team members in advance of the meeting.
• Coordinate and manage the administrative functions of MDT meetings. Liaise with all clinical and non-clinical members in the MDT to ensure effective MDT function.
• Take minutes of MDT meetings and disseminate; chase progress against actions identified in these meetings and ensure follow up where necessary.
• Manage reporting required and associated within the DES specifications for required services.

Qualifications

Essential

• ECDL or equivalent
• Diploma/ HNC level (or relevant experience)
• NVQ Level 3 Business Administration (or relevant experience)
• Ongoing internal and external training to keep up to date with changes/ developments

Desirable

• Long term conditions training
• Welfare Rights basic training

Experience

Essential

• Experience in use of databases
• Experience of administrative duties
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
• Working in a multi-disciplinary setting where influence and negotiation is required
• Knowledge/familiarity with medical terminology
• Working in a busy and demanding environment whilst delivering in a timely manner

Desirable

• Minimum of 2 years experience of working with healthcare professionals and/or previous experience in the NHS or social care or relevant field
• Vulnerable adults awareness
• Experience of care of the elderly
• Understanding of current issues facing the NHS
• Knowledge of social services structures; training in continuing care criteria
• Understanding of health and social care processes

Skills & Abilities

Essential

• Excellent negotiating skills
• Excellent interpersonal skills
• Strong analytical and judgement skills
• Ability to analyse and interpret information and present results in a clear and concise manner
• Excellent organisational and administration skills
• Experience providing advice/signposting to users

Desirable

• Able to use NHS Choices website effectively

Values, Drivers and Motivators

Essential

• Willingness to undergo further training or development
• Requires a flexible approach, and a highly motivated post holder. The role may need to be reviewed and developed in the future in line with changing priorities
• Access to and ability to use transport as travel between sites across the county will be required for meetings and training

Mitigating note:
The post may require travel to multiple sites.

Aptitude and Personal Qualities

Essential

• Professional attitude and assertive approach
• Committed to development
• Conscientious, hardworking and self-motivated to work with minimal supervision
• Creative and tenacious in finding solutions to difficult problems
• Ability to work with…