Referral Officer

Overview

Any additional information you require for this job can be found in the text below. Please read thoroughly, then apply.

This role is self-employed with 35 hours of work per week. The position requires a full driving licence and own transport.

At Aspect Housing & Support LTD, we believe everyone deserves a safe and stable place to call home. We work with individuals facing homelessness, offering tailored support and connecting them with suitable accommodation. As we grow, we’re looking for a dynamic Housing Referral Officer to help expand our housing network and ensure no one is left behind.

We’re seeking a confident and compassionate Housing Referral Officer with a unique blend of support work experience, sales acumen, and strong networking skills. You’ll play a key role in matching service users with appropriate housing & support services.

• Support Worker Background:
  Experience working with vulnerable individuals or communities, with a strong understanding of housing-related challenges.
• Sales:
  Proven ability to pitch in a housing, property, or referrals context.
• Communication
  
  Skills:
  
  Confident communicator who can build and maintain professional relationships with potential referral sources.
• Self-motivated, target-driven, and highly organised, people person.

• Identify and build relationships with referral sources such as social workers, hospitals, probation services, and community organisations.
• Promote the organisation’s supported accommodation services to potential referrers.
• Outreach visits to generate new leads.
• Maintain a pipeline of referral opportunities and follow up on leads.
• Work towards monthly referral targets and KPIs, and receive a monthly bonus if targets are met.

• Support the intake process by gathering initial service user information during transport.
• Maintain accurate records of journeys, referrals, and outreach activities.
• Provide feedback to the team on referral trends and opportunities.

Essential:

• Full UK driving licence with a clean record.
• Experience in sales or outreach, support and networking.
• Strong interpersonal and communication skills.
• Ability to work independently and manage time effectively.
• Understanding of supported accommodation.

Desirable:

• Experience working with vulnerable adults.
• Knowledge of local authority referral processes.

Please note:

This role requires you to be on the road; it is not office-based.