Spa Manager

SPA MANAGER Permanent | Birmingham OTE £39,000

Are you passionate about wellness and exceptional customer service? Do you thrive on leading teams to deliver outstanding guest experiences? Our client is a group of nationwide state‑of‑the‑art health clubs with luxurious spas. On the lookout for an experienced and motivated Spa Manager to join their team.

• Complimentary lunch or breakfast
• Flexible working schedule
• 28 days annual leave, increasing with length of service
• Free gym membership
• Complimentary gym membership for a nominated person (after 2 years' service)
• Discounted spa treatments - 30%
• Discounted spa retail - 20% on premium skincare products
• Discounted food and beverages - 50% café/bar discount
• Career and personal development training
• Mental health, wellbeing and EAP services
• Length of service awards
• Staff awards and performance bonuses
• Discounts on entertainment and shopping

• Oversee the daily operation of the spa, ensuring a seamless, luxurious and relaxing experience for all guests
• Lead, motivate and manage a team of qualified therapists and support staff
• Develop and implement strategies to maximise spa revenue and enhance client satisfaction
• Deliver a range of spa treatments when required, including massages, facials, manicures and pedicures, tailored to individual guest needs
• Maintain the highest standards of cleanliness, safety and customer service
• Manage budgets, inventory and staff scheduling to ensure efficient operations
• Foster a positive, collaborative working environment that supports professional growth and development

• NVQ Level 2 & 3 Beauty Therapy qualification (or equivalent)
• KPI-driven with a strong focus on results
• Dynamic interpersonal skills with a customer‑centric approach
• Excellent written and verbal communication skills, confident engaging with clients in person, by phone and via email
• Proven experience delivering exceptional customer service
• Ability to manage multiple priorities with flexibility and initiative
• Strong decision‑making and problem‑solving skills
• Previous experience managing a team with a passion for people development
• Ability to build rapport, trust and credibility
• Flexibility to work weekends and holidays

• Knowledge of premium spa brands and treatments, including ELEMIS

This organisation is a recognised leader in the health and wellness industry, committed to excellence, innovation and premium guest experiences. Their luxurious spas provide a tranquil escape for members and guests, while offering rewarding and progressive career opportunities for employees.

As a Spa Manager, you will play a key role in shaping unforgettable spa journeys and leading a passionate team in a high‑end environment.