ASB Officer

An exciting opportunity has arisen for an experienced ASB Officer to join a dynamic housing organisation in Birmingham on a temporary basis. This is a hands-on role where you'll take the lead on tackling anti-social behaviour, protecting residents' wellbeing through a balanced approach of investigation, enforcement, prevention, and early intervention.

You'll manage a varied and complex caseload, working closely with internal teams and external partners to resolve ASB effectively, reduce repeat incidents, and contribute to safer, well-managed neighbourhoods.

Responsibilities of an ASB Officer:

Manage a full ASB caseload, leading cases from initial complaint through to resolution, in line with policies, procedures, and current legislation.
Conduct initial triage meetings to assess risk, vulnerability, and safeguarding concerns, ensuring appropriate actions and support are put in place at the earliest opportunity.
Lead on complex and high-risk ASB cases, including safeguarding, domestic abuse, hate crime, and vulnerability, taking decisive action to remove immediate risks and support longer-term solutions.
Gather, prepare, and manage customer statements and witness statements, ensuring evidence is robust, accurate, and suitable for legal proceedings.
Prepare legal case files and attend court hearings where required, presenting evidence and working closely with legal teams.
Carry out regular ASB case reviews, ensuring cases are progressing appropriately, actions are proportionate, and outcomes are clearly recorded.
Work collaboratively with neighbourhood, tenancy, property, and community safety teams to address nuisance behaviour, environmental issues, and design-out-crime initiatives.
Build effective working relationships with external agencies, including police, local authorities, social services, and support providers.
Produce monthly performance and casework reports to keep senior leaders informed of trends, risks, and outcomes.
Analyse ASB data and case outcomes to identify patterns, improve service delivery, and support preventative and training initiatives.
What We'd Love To See From You:

Proven experience working as an ASB Officer within a housing association, local authority, or similar organisation.
Strong knowledge of ASB legislation, safeguarding, tenancy enforcement, and legal processes, including experience preparing cases for court.
Confidence managing complex, high-volume caseloads, prioritising effectively in a fast-paced environment.
A collaborative, solutions-focused professional who is comfortable working across teams and with partner agencies.
Excellent communication, negotiation, and organisational skills, with the ability to remain calm and professional under pressure.
A proactive, improvement-focused mindset, with a commitment to learning and continuous service improvement.
If this ASB Officer role is for you please apply or contact (url removed)