CDD Operations Analyst

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a CDD Operations Analyst to join our ever‑evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business.

Location:

Edgbaston Office Location - Hybrid Working Option Available, 3 days per week office attendance is required, working pattern will fall between 8am – 8pm Monday to Friday on a rotational shift basis.

• Conduct thorough due diligence reviews for new enterprise customers, including detailed assessments of complex corporate ownership structures, Ultimate Beneficial Owners (UBOs), and source of wealth/source of funds, in accordance with Worldpay Policies and Procedures
• Collect, verify, and analyse documentation and information from a variety of internal and external sources, including public registries, company filings, and reputable financial databases
• Prepare comprehensive reports summarising findings, associated risks and recommendations

• Perform comprehensive assessments on Politically Exposed Persons (PEPs), potential sanctions matches, and adverse media hits, applying a robust risk‑based approach to understand and document associated risk
• Identify emerging concerns, inconsistencies, or potential indicators of financial crime, escalating issues in line with governance frameworks and managing them from identification to resolution

• Conduct periodic reviews of existing enterprise customer relationships in accordance with risk‑based review cycles
• Complete trigger event reviews following changes such as ownership updates, unusual account activity, negative media developments, or revised risk indicators
• Reassess customer information and documentation to ensure continued alignment with regulatory and internal standards
• Identify deteriorating risk profiles, discrepancies, or new risks and elevate accordingly to Compliance or senior colleagues
• Maintain clear and accurate records of review outcomes to support audit and regulatory scrutiny

• Ensure all reviews are delivered to a consistently high standard, maintaining accuracy, completeness, and clear auditability
• Contribute to continuous improvement of the CDD function by recommending enhancements to processes, controls, documentation standards, and workflow efficiency
• Maintain strong case management discipline, tracking progress, proactively removing blockers, and ensuring SLAs are met without compromising risk standards

• Communicate effectively with internal stakeholders including Business Development, Relationship Managers, Compliance, Audit, and other teams within the control framework
• Provide clear and practical guidance on due diligence requirements, timelines, and risks, tailoring communication to each stakeholder’s needs
• Act as a trusted advisor by using a risk‑based mindset to influence decisions and support a smooth, well‑controlled onboarding process

• Stay up to date with industry developments, emerging risks, regulatory changes, and best practices related to AML, CDD/EDD, sanctions, and financial crime compliance
• Foster a customer‑focused culture that balances strong risk management with an innovative, solutions‑driven approach to achieving regulatory objectives and delivering positive customer experiences

• Participate in training sessions and workshops – both face‑to‑face, remotely and using CBT solutions, to continually improve and develop AML, CDD/EDD and Financial Crime knowledge
• Share expertise and best practices with colleagues, to support and grow the team and transfer knowledge and skills

• 3 years of experience in CDD, KYC, AML, or financial crime compliance within financial services, payments, or another regulated industry
• Proficiency in conducting screening and risk assessments for PEPs, sanctions, and adverse media
• Excellent analytical skills with the ability to identify issues,…