Relationship Support Officer

Job Title:

Relationship Support Officer

Location:

Birmingham (Fully Office-Based)
Salary:
Up to £35,000 per annum
Job Type: Full-Time, Permanent

Start Date:

ASAP

About the Role

We are currently seeking a Relationship Support Officer to join our Branch Banking team in Birmingham. This is a fully office-based role offering a competitive salary of up to £35,000, ideal for a detail-oriented and client-focused professional with a background in banking.

As a Relationship Support Officer, you'll play a vital role in supporting Relationship and Branch Managers with the day-to-day management of client relationships. You'll gain hands-on experience working with a defined portfolio of clients and contribute to the smooth running of credit processes, documentation, and client servicing.

This is a fantastic opportunity for someone looking to develop a career in banking and financial services, particularly in corporate, commercial, or SME banking environments.

Key Responsibilities

Assist in preparing credit proposals by analysing balance sheets, income statements, and cash flows

Support the Relationship Manager in servicing existing client relationships

Monitor and maintain the validity of customer accounts and associated documentation

Follow up on upcoming payments and ensure timely collection of required documentation

Provide accurate and timely responses to client queries via email and phone

Coordinate internally with operations, credit, and other departments to meet client needs

Accompany Relationship Managers on client visits and prepare call reports

What We're Looking For

Education & Experience:

Degree qualified (or equivalent)

Minimum of 2 years' banking experience

Understanding of banking products and financial instruments

Skills &

Competencies:

Strong financial analysis and credit writing skills

Proficient in Microsoft Office and internet-based tools

Excellent verbal and written communication skills

Working knowledge of legal and property-related documentation

Preferably bilingual in English and Urdu and/or Punjabi

Personal Attributes:

Team player with a collaborative mindset

Resilient and adaptable in a fast-paced environment

Strong attention to detail and accuracy

Professional, flexible, and highly motivated

Please Note:

This role does not involve advising on or approving regulated financial products such as loans or mortgages, in line with Certification Regime regulations.

How to Apply

If you're looking to grow your career in banking and thrive in a client-focused, office-based environment - we'd love to hear from you