Senior Risk Analyst

The Vacancy

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

We currently have an exciting opportunity to join this department as a Senior Risk Analyst within our Quality & Risk team in one of our four Offices.

This role is central to embedding TPA's risk culture and maintaining the structured approach to risk management that underpins our operations.

As Senior Risk Analyst, you will take ownership of TPA's Operational Risk Framework, ensuring it is robust, effective, and aligned with business objectives. Working collaboratively with pensions administration teams across the organisation, you will drive best practice in managing risk events and complaints, ensuring responses are timely, consistent, and deliver an exceptional standard of service to our members and clients.

• Accountable for developing, embedding, monitoring and reporting on TPAs Operational Risk Framework.
• Tasked with ensuring that the way we respond to Risk Events and complaints delivers an excellent standard of service to our members and clients.
• Responsible for continuously improving our approach to ensure continuing high standards of service.
• Identifies risks in the business and mitigates these by recommending changes to controls in TPA's processes.
• Supports the administration teams to deliver high levels of service quality through their use of best practice in our response to risk events and complaints.
• Collaborates with the rest of the Risk team on best practice in our management of risk, root cause analysis and trend analysis.
• Responsible for maintaining TPA risk register, proactively monitoring and ensuring risk management actions are completed within agreed time frames.
• Collaborates with the Firm's Risk Team (2
  
  LoD) , the relevant TPA managers and other stakeholders to ensure risk management actions are delivered effectively.
• Prepares and delivers annual risk training for Risk Champions as well as regular risk training for the Team Leaders.
• Acts as point of reference for technical or process issues and non-standard cases.
• Escalates more complex technical queries, exceptions and errors to Risk & Audit Lead
• Ensure appropriate risk reports and management information is provided to key internal stakeholders on a regular basis.

• GCSE / Higher (or equivalent) in Maths and English at minimum grade C or above, or relevant comparable experience.
• Demonstrated experience of working in an organisational risk or complaints team.
• Proven technical understanding of risk management frameworks and processes.
• Established experience in handling risk events and complaints.
• Knowledge of relevant legislation, technical developments affecting risk management and industry best practice.
• Good understanding of Data Protection legislation, the Information Commissioner, HMRC Limits, the Pensions Regulator, rules and regulations and recent legislative changes.
• The ability to communicate clearly, accurately and concisely both orally and in writing and demonstrates effective communication with clients/members which aligns with our values.
• Good IT skills, including working with Microsoft Office application and experience of a pension administration system such as UPM, or system(s) with a similar purpose.
• Strong organisational skills, being able to plan time and workload effectively whilst able to juggle priorities and work well under pressure.
• Excellent attention to detail and able to work quickly and accurately.
• A strong team member and works in a consultative, collaborative manner with others.

Ideally, we would be looking for candidates to hold a professional qualification such as Associate Membership to the Pension Management Institute (or be working towards this). However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry…